3999v Privacy Policy

1 Information We Collect

3999v collects personal data in several ways: directly from you when you register an account or contact support; automatically as you use the platform; and, in limited circumstances, from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described in full below.

1.1 Account Registration Data

When you create a 3999v account, we collect the following information: your full legal name, date of birth, residential address in Bangladesh (including district and division), mobile phone number, and a valid email address. This information is required to open and maintain your account and to comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Data

To comply with responsible gaming requirements and to verify your age and identity before processing withdrawals, we may collect copies of official government-issued documents, including your National Identity Card (NID), passport, or birth certificate. Where address verification is required, we may also collect copies of recent utility bills, bank statements, or mobile financial services statements issued within the past three months.

1.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank), the mobile wallet number or card details associated with the transaction, and the transaction amount and timestamp. 3999v does not store full card numbers directly — card payment data is tokenised and handled by our certified payment processing partners.

1.4 Technical and Usage Data

We automatically collect technical information when you access the 3999v platform. This includes your IP address, browser type and version, operating system, device type and identifiers, referring URLs, pages visited, time spent on each page, links clicked, game sessions initiated, and betting history. This data is used to operate the platform, detect fraud, and improve your experience.

1.5 Communications Data

When you contact 3999v support via live chat, email, or any other channel, we retain a record of that communication including the content of the exchange, the date and time, and any attachments submitted. This allows us to track the resolution of support queries and improve our service quality over time.

2 How We Use Your Data

3999v uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that was not disclosed at the time of collection unless we have obtained your explicit consent or are required to do so by applicable law. The table below summarises the primary purposes for which we process your personal data and the legal basis for each.

2.1 Marketing Communications

3999v will only send promotional emails, SMS messages, or push notifications to players who have explicitly opted in to receive marketing communications. You may withdraw your consent and opt out of marketing communications at any time by updating your account preferences, by clicking the unsubscribe link in any marketing email, or by contacting our support team. Opting out of marketing communications does not affect the receipt of transactional and account-related messages, which are sent as part of the normal operation of your account.

2.2 Automated Decision-Making

3999v uses automated systems to detect potentially fraudulent transactions, identify problem gambling patterns for responsible gaming interventions, and enforce account limits. Where an automated decision has a significant effect on your account (such as a temporary suspension pending fraud review), you have the right to request a human review of that decision by contacting our support team.

3 Cookies and Tracking Technologies

3999v uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) on the platform. This section explains what these technologies are, how we use them, and how you can manage your preferences.

3.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you use the platform. Cookies do not directly identify you by name; however, in combination with other data held in your account, cookie data may constitute personal data for the purposes of this policy.

3.2 Categories of Cookies We Use

3.3 Managing Your Cookie Preferences

You may control non-essential cookies through your browser's settings. Most modern browsers allow you to view, manage, and delete cookies stored on your device. Please note that disabling functional or analytics cookies may affect the quality of your experience on the 3999v platform, but will not prevent you from accessing core gaming and betting features. Disabling strictly necessary or security cookies may prevent you from logging in or using the platform entirely.

4 Data Sharing and Third Parties

3999v does not sell or rent your personal data to any third party. We share your data only in the specific, limited circumstances described in this section and only to the minimum extent necessary for the stated purpose.

4.1 Payment Processing Partners

To process deposits and withdrawals, 3999v shares necessary payment data (including transaction amounts, mobile wallet identifiers, and account references) with our authorised payment processing partners, including bKash, Nagad, Rocket, Upay, and card-processing gateways. These partners receive only the data required to execute the transaction and are contractually prohibited from using that data for any other purpose.

4.2 Identity Verification Providers

For KYC verification purposes, 3999v may use third-party identity verification service providers to validate the authenticity of identity documents submitted by players. These providers process identity data under strict data processing agreements and are not permitted to retain or use the data beyond the scope of the verification task.

4.3 Game Content Providers

The 3999v platform integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-level technical data (such as a pseudonymous player identifier, session token, and game result data) to render games and settle game outcomes. They do not receive your name, mobile number, or payment details.

4.4 Legal and Regulatory Disclosure

3999v may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies in Bangladesh or other relevant jurisdictions where we are required to do so by applicable law, court order, or binding regulatory instruction. In such cases, we will disclose the minimum amount of data necessary to comply with the legal requirement and, where permitted by law, will notify you of the disclosure.

4.5 Business Transfers

In the event that 3999v undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that the successor entity is bound by privacy obligations at least as protective as those set out in this policy, and will notify registered players of any material change in data controller identity prior to the transfer taking effect.

5 Data Security and Storage

3999v implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. The key elements of our security framework are described below.

5.1 Technical Security Measures

All data transmitted between your browser or mobile device and the 3999v platform is encrypted using Transport Layer Security (TLS) with a minimum of 128-bit encryption strength. Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption on our production servers. Passwords are never stored in plain text; they are hashed using a modern, salted cryptographic hashing algorithm. Access to production systems is restricted by multi-factor authentication and role-based access controls.

5.2 Organisational Security Measures

Access to personal data is limited on a strict need-to-know basis. Staff members with access to player data are subject to confidentiality obligations and receive regular training on data protection practices. Our technical infrastructure is subject to periodic security assessments and vulnerability scanning. Incident response procedures are in place to detect, contain, and remediate data security incidents in a timely manner.

5.3 Data Breach Notification

In the event of a data security incident that poses a risk to your rights and freedoms as a data subject — for example, the unauthorised exposure of account credentials or identity documents — 3999v will notify affected players without undue delay following our becoming aware of the incident. Notifications will be sent to your registered email address and will describe the nature of the incident, the categories of data affected, the likely consequences, and the measures we have taken or intend to take to address it.

5.4 Data Storage Location

Personal data collected from 3999v players is stored on secured servers. Where data is processed by third-party service providers located outside Bangladesh, 3999v ensures that appropriate contractual safeguards are in place to protect that data to a standard at least equivalent to the protections described in this policy.

6 Data Retention Periods

3999v retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal, regulatory, or responsible gaming obligations. The retention periods applicable to the main categories of personal data we hold are set out below.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data has been anonymised, it may be retained for longer periods for aggregated statistical analysis, as anonymous data no longer constitutes personal data for the purposes of this policy.

7 Your Privacy Rights

As a registered 3999v player based in Bangladesh, you hold a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team. We will respond to all valid rights requests within a reasonable timeframe and will not charge a fee for standard requests.

7.1 Exercising Your Rights

To exercise any of the rights listed above, please contact the 3999v support team by emailing [email protected] from the email address registered to your account. To protect your privacy, we will need to verify your identity before processing any data rights request. We aim to acknowledge all requests within 5 business days and to fulfil them within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7.2 Limits on Erasure Requests

Please be aware that the right to erasure is not absolute. We may be required to retain certain personal data even following a deletion request where retention is necessary to comply with a legal obligation, to defend or pursue legal claims, or to protect the vital interests of another person. In such cases, we will inform you of the specific reason why full deletion cannot be carried out and will delete all other personal data that is not subject to that retention obligation.

8 Policy Updates and Contact

8.1 Changes to This Policy

3999v reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will publish the updated policy on this page with a revised effective date and will send a notification to your registered email address at least 14 days before the updated policy takes effect. Minor, non-material changes (such as typographical corrections or formatting improvements) may be made without advance notice.

Your continued use of the 3999v platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a material change, you have the right to close your account before the change takes effect, without penalty.

8.2 Contact for Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 3999v handles your personal data, please contact our support team. All privacy-related correspondence should be directed to the following email address, which is staffed by personnel with responsibility for data protection matters:

8.3 Minors and Age Restriction

The 3999v platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has created an account on 3999v, please contact us immediately at [email protected]. 18+